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Refund Policy

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At Grind & Grow, we aim to provide a seamless experience for all users. This Refund Policy outlines the conditions under which refunds may be issued for vendor fees paid to access the Grind & Grow platform.

 

1. Vendor Fees

  • One-Time Registration Fee (R399): The one-time registration fee is non-refundable, as it covers the initial setup and verification of your vendor profile.

  • Monthly Subscription Fee (R299): The monthly subscription fee is non-refundable, except in cases where Grind & Grow fails to provide access to the platform due to technical issues solely attributable to us.

 

2. Refund Eligibility
Refunds for the monthly subscription fee may be considered under the following circumstances:

  • Technical Issues: If the platform is unavailable for more than 48 consecutive hours due to issues within our control, you may request a pro-rated refund for the affected period.

  • Account Termination by Grind & Grow: If we terminate your account without cause (e.g., not due to a violation of our Terms and Conditions), you may be eligible for a pro-rated refund of the current month’s subscription fee.

 

3. Non-Refundable Scenarios
Refunds will not be issued for:

  • Failure to use the platform after registration.

  • Dissatisfaction with customer engagement or service bookings, as these depend on user activity and market demand.

  • Violation of our Terms and Conditions, including non-payment or inappropriate conduct.

  • Payments made to vendors for services, as these are handled directly between vendors and customers.

 

4. Refund Process
To request a refund:

  • Contact us at support@grindandgrow.com within 7 days of the issue, providing your account details and a description of the problem.

  • Refund requests will be reviewed within 5 business days. Approved refunds will be processed to the original payment method within 10 business days.

 

5. Contact Us
For questions or refund inquiries, reach us at:
Email: support@grindandgrow.com
Phone: [Insert phone number]

 

Grind & Grow reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with the updated effective date.

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Please be aware that this website is a platform that connects independent service providers with customers. We do not employ the vendors and we are not responsible for the quality of their work , their professional conduct or any issues that may arise during service .

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